KreativeBirds is committed to safeguarding your privacy. Contact us at if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you. By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.
Table of Contents
- Definitions used in this Policy
- Data protection principles we follow
- What rights do you have regarding your Personal Data
- What Personal Data we gather about you
- How we use your Personal Data
- Who else has access to your Personal Data
- How we secure your data
- Information about cookies
- Web design and service policy
- Contact information
Definitions
Personal Data – any information relating to an identified or identifiable natural person. Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data. Data subject - a natural person whose Personal Data is being Processed. Child - a natural person under 16 years of age. We/us (either capitalized or not) –Data Protection Principles
We promise to follow the following data protection principles:- Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
- Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
- Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
- Processing is limited with a time period. We will not store your personal data for longer than needed.
- We will do our best to ensure the accuracy of data.
- We will do our best to ensure the integrity and confidentiality of data.
Data Subject's rights
The Data Subject has the following rights:- Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
- Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
- Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
- Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
- Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
- Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
- Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
- Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
- Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
- Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
- Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.
Data we gather
Different types of personally identifiable information are collected from the user by the Company in order for the company to be able to provide its services. These includes, but is not limited to: name, mailing address, telephone numbers, email addresses, credit card information and other information that may be needed for providing the services requested by the User. All this information is provided voluntarily by the User through various order forms, email messages sent to the Company, submit forms, identification forms of LiveChat, information provided by the telephone etc. The Company also collects different types of non-personally identifiable information about its website visitors. These include but are not limited to referral URL's, Users' IP addresses, Users' use of website, information about the browsers used by the User, etc. Some of this information is collected through Cookies, which are small pieces of data that are sent to your browser from a web server and are stored on your computer's hard drive and help the Company identify the User. The user has the choice to modify his/her browser and thus to reject the Company's cookies. [TODO] - Information you have provided us with This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address. [TODO] - Information automatically collected about you This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged. [TODO] - Information from our partners We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners here. Publicly available information We might gather information about you that is publicly available.How we use your Personal Data
The company uses the collected User's information mainly to provide the service requested by the User. It is used for initial service provision and ongoing User's support. The information can also be used by the Company for sending periodic emails announcing important service changes, new features, technical issue updates and news, different promotions etc. The Users may decide NOT to receive such emails by replying to any of them with "Unsubscribe" in the subject. The information is also used for improving the Company's effectiveness. Based on the data collected the company tries to improve its advertising and sales efforts, website layout and content and to make the overall experience of the User more rewarding. The information can also be used for resolving ownership and other disputes and enforcing agreements between the Company and the User. We use your Personal Data in order to:- provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
- enhance your customer experience;
- fulfil an obligation under law or contract;
- [TODO]
- to identify you;
- to provide you a service or to send/offer you a product;
- to communicate either for sales or invoicing;
- [TODO]
- to send you personalized offers* (from us and/or our carefully selected partners);
- to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
- to conduct questionnaires concerning client satisfaction;
- [TODO]
- to send you newsletters and campaign offers (from us and/or our carefully selected partners);
- for other purposes we have asked your consent for;
- [TODO]
- the link between purposes, context and nature of Personal Data is suitable for further Processing;
- the further Processing would not harm your interests and
- there would be appropriate safeguard for Processing.
Who else can access your Personal Data
We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with: Our processing partners:- [TODO]
- [TODO]
- [TODO]
How we secure your data
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.[TODO] - describe additional security measures. Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur. If you have an account with us, note that you have to keep your username and password secret.Children
We do not intend to collect or knowingly collect information from children. We do not target children with our services.Cookies and other technologies we use
We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users' movements, and to collect information about users. This is done in order to personalise and enhance your experience with us. A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions. We use cookies for the following purposes:- Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don't collect any personal information.
- Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don't have to re-enter this information next time when commenting.
- Analytics cookies - these cookies are used to track the use and performance of our website and services
- Advertising cookies - these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Web Design And Service Policy
All changes requested to existing web pages or websites should not constitute a change in structure or a complete redesign. Any requests falling into the category of structural changes or full redesigns will incur additional design fees.Minor Changes:
- Limited to text edits, such as grammar corrections, content updates, or keyword optimization.
- Image replacements where the new images fit within the existing dimensions and style.
- These changes fall under the scope of basic web care and do not incur additional fees beyond the standard service agreement.
- Alterations to the layout, such as moving, adding, or removing sections.
- Changes to the navigation structure, including adding new menus or submenus.
- Significant modifications to the design elements, including rebranding, theme changes, or new design frameworks.
- Adding new features or functionalities that require changes to the website’s architecture or database schema.
- Any requests for structural changes will incur additional design fees.
- All change requests must be submitted through the email, detailing the specific changes needed.
- Each request will be evaluated to determine if it falls under minor changes or structural changes.
- The evaluation will include an assessment of the time and resources required to implement the changes.
- Minor changes will be approved and implemented without additional fees, following the standard service agreement.
- Structural changes will require approval from the client after a detailed quote outlining the additional design fees is provided.
- Work on structural changes will commence only after the additional design fees are agreed upon and any necessary adjustments to the service agreement are made.
- Fees for structural changes or redesigns will be calculated based on the scope of work, estimated hours, and resources required.
- The fee structure will be transparent and provided upfront to ensure clear understanding and agreement before work begins.
- This policy ensures the integrity of the website’s design and functionality while allowing for necessary updates and improvements.
- Failure to comply with this policy may result in delays or additional charges to cover the cost of unauthorized structural changes.
KreativeBirds offers a range of web hosting and design services to clients. Our services include, but are not limited to, domain registration, web hosting, email hosting, and website design.
Billing and Payment:
All services provided by KreativeBirds are billed on a recurring basis. Clients may choose from the following billing options:
- Monthly
- Quarterly
- Semiannually
- Annually
Client Responsibilities:
Clients are responsible for providing accurate information and content for their website. KreativeBirds highly recommends that clients work closely with our design team to ensure projects are completed within reasonable time frames. Delays in providing necessary materials or feedback may result in project delays. KreativeBirds is not responsible for any missed deadlines due to lack of client cooperation.
Project Timelines:
KreativeBirds strives to deliver projects on time. However, the completion of a project depends on the client’s timely provision of content, feedback, and approval at various stages of the design process. Any delays in these areas may impact the project timeline. KreativeBirds will make every effort to keep the client informed of any changes to the schedule.
Service Suspension and Termination:
KreativeBirds reserves the right to suspend or terminate services at any time if there is any breach of these terms or in cases of non-payment. Clients will be notified of any impending suspension or termination and will be given an opportunity to rectify the situation.
Liability:
KreativeBirds shall not be held liable for any indirect, incidental, or consequential damages that may result from the use of our services, including but not limited to, loss of data, downtime, or loss of profits. KreativeBirds provides services "as is" and makes no guarantees regarding the availability, reliability, or performance of the services.